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24-hour telephone and face-to-face emergency assistance program

To offer continuous assistance throughout the mobility in Spain. Designed for those displaced persons and family members who want to have the security of being able to count, in the destination city, with a multidisciplinary team that will be at their disposal 24 hours a day and during the whole mobility period. The price of the service reflects the quarterly cost (3 months) which is the minimum reservation period. months. This period can be extended according to needs.

Original price was: 375,00€.Current price is: 325,00€.

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SKU: PATEN24H/P001 Categories: , , , ,

Description

We offer you the possibility of having a personal assistant who, in the event of an emergency situation, the displaced person has a contact telephone number and a personal assistant who is available at all times, and who can provide on-site support if the incident occurs in the destination city and whenever necessary.

Therefore Campussing will provide 24 hour assistance in two blocks of coverage:

  • Telematic: with telephone and email assistance.
  • Presential: whenever there is a contemplated cause, which requires urgent displacement or accompaniment to the displaced person and in the contracted destination city.

Coverage

  1. 24-hour contact telephone number available to the displaced person and family members in their country of origin, so that they can contact Campussing whenever there is an emergency situation or need.
  2. Attention and support to queries on call or via email.
  3. Face-to-face assistance when one of the following emergencies arises:

Emergency medical care requirement.Vital Risk: illness and hospitalization after an accident or similar. When police intervention is required. When the intervention of a person in charge is necessary for the resolution of an incident or communication to third parties.

Documentation

Once you sign up for this service and your request is formalized, your Campussing assistant will contact you to get started, plan and guide you with any questions you may have regarding the necessary mobility processes. We will inform you about the documentation you will need to have ready for your mobility, and where and how to request the ones you do not have. If we need documentation exclusively for the correct execution of the contracted service, you must provide it to us so that we can assist you in time and form.

Conditions

  • Beneficiary service in Spanish and English.
  •  The attention will be provided during Spanish office hours from Monday to Friday.
  • The response to consultations will be given within a maximum of 24 hours.
  • Expenses for the formalization of insurance, visas or others are not included.
  • Your mobility assistant, at your request, may ask you to make an internal inquiry so that Campussing can advance the payment of a file management fee, such as the payment of an immigration fee, the advance payment of a deposit to formalize an accommodation, an insurance or others… and provided that there is a written agreement between the parties, that is to say between the “Client” (you) and Campussing. In the event that Campussing agrees to make a payment in advance on behalf of the person on the move, and always in order to expedite a service, the client agrees to reimburse Campussing for the mobility allowance at the agreed time and in the agreed manner.
  • Alternatively, the interested party or institution must advance as a provision of funds the agreed amount that corresponds to its formalization.
  • The beneficiary will be provided with an email address for direct contact with the Campussing assistant and a Campussing contact telephone number for emergencies.

Doubts

If you have doubts about this product and you are looking for other options, access our consultation and quotation form by clicking on the following button:

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